Before you order
Delivery, returns and repairs
When will it arrive?
Ordered before 2pm on a weekday, it leaves the same afternoon and usually lands the next day in the UK. Europe is three to five days, the rest of the world a week or so. Tracking goes out with the dispatch email.
What if it is not right?
Send it back within sixty days, unworn and unwashed, and we refund the lot including what you paid to have it delivered. The return postage is on us.
Do you repair things?
Yes, at cost, for as long as we are still here. Post it to the workshop with a note about what happened and we will quote before doing anything.
Is it really made where you say?
Cut, stitched and finished in Leeds by four people whose names are on the About page. Materials come from Devon, Dundee and one German thread mill.
Why buy here
The boring promises that matter
Sent within a day
Ordered before 2pm on a weekday, it leaves the same afternoon.
Sixty days to change your mind
Unworn, unwashed, and we pay the return postage.
Made to last
Two-year guarantee on everything, repairs at cost after that.
Made in small runs
Roughly two hundred of anything. When it is gone we make it again, or we do not.
Still stuck
Ask the people who made it
Orders, returns and repairs all land with the four of us in the workshop, so whoever answers can usually walk over and look at the thing itself. We reply the same working day.
Returns address
Unit 4, Sheaf Works, Leeds LS10 1EE. Put your order number on a note inside.
Telephone
0113 555 0177, weekdays 9:00–17:00