Help

Frequently asked questions

Answers to the questions we hear most. Cannot find yours? Our team is happy to help.

Orders

We can change or cancel an order within an hour of it being placed. Write to us with your order number and we will do our best.

Most pieces return each season. Create an account and we will email you when a size you want is back.

Standard delivery takes two to four working days. Orders placed before 1pm on a working day leave the same day.

We ship to most of Europe and North America. Delivery options and costs for your address appear at checkout.

Return unworn items within 30 days for a full refund. Returns are free within the country we shipped to.

Start a return from your account and choose exchange. We send the new size as soon as the return is scanned.

Hand wash or use a wool cycle at 30 degrees, then dry flat. Every piece has care details on its product page.

Yes. Repairs are free in the first year and at cost after that. Contact us and we will send a prepaid label.